SPRINGFIELD, Mo. (KY3) - The Missouri Public Service Commission completed a year-long investigation into Liberty Utilities, producing a 120-page report that found problems with billing, customer ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of Government Efficiency (DOGE) laying off thousands of Social Security Administration ...

As Nordstrom celebrates its 125th anniversary, the retailer’s long-standing dedication to customer service stands out as one of its core tenets. “Our company was built on valuing and empowering our ...

“AI is simply not mature enough to completely replace the expertise, empathy, and judgment that humans offer,” said Emily Potosky of Gartner in a statement. “Relying solely on AI at this point is ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

LOUISVILLE, Ky. (WDRB) -- Officials in Kentucky and Indiana named a new toll service provider for the RiverLink tolling system on Wednesday. TransCore currently provides roadside service, and will now ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...