In these turbulent times learning how to manage disputes is a must. by Peter T. Coleman The past few years have been exhausting for many Western organizations. Civil strife seems to be widespread, ...

Giving performance feedback is a part of every people leader’s job. And yet, in my work with these leaders and teams, I’ve found that they often have negative mental models of what a feedback ...

My dad was a man of few words—quiet and gentle, not one to talk about himself. He lived with Parkinson’s, but he never let that define him. Not long before he passed, I asked him how he wanted to be ...

For years, conventional leadership wisdom has advised us to silence our inner critic—that voice in our heads that says we’re not enough, not ready, not worthy. But if you’ve ever tried this, you ...

In 1984, the physician Howard Beckman and his colleagues recorded 74 medical conversations, all of which began with a doctor asking a patient what their concern was. Seventy percent of patients were ...

Your most devoted employees and customers have a lot to teach you about loyalty and performance. Sign up for HBR Executive Agenda - for insights you need to steer your business now. Only available to ...

In every organization, high performers are the driving force behind innovation, productivity, and excellence. They consistently exceed expectations, push boundaries, and inspire those around them. Yet ...

The psychology of rewiring your company’s invisible belief systems. Sign up for HBR Executive Agenda - for insights you need to steer your business now. Only available to HBR Executive subscribers.

Do you find meetings with your team disintegrate into dysfunction and chaos, resulting in ineffective decision-making, inadequate solutions, and team members ...