Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

Bret Taylor and Clay Bavor have sterling Silicon Valley pedigrees, with leadership roles at the biggest tech companies in the world. Now they’re in the startup trenches, on a quest to make AI agents ...

We have all had this conversation before. You call a company with a real problem. Not a menu problem. Not a “press 1 for billing” problem. A human problem. You explain it carefully, patiently and you ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3. Here's what's new and why you should be paying attention. Today, Adams says, ...

Quiq reports AI automation enhances efficiency by adapting to customer interactions, offering personalized service while ...

The rapid pace of artificial intelligence development, combined with the rise of AI-powered chatbots, has led to a common assumption that AI customer experience must be successful for businesses that ...

Despite consumers having an increased comfort level with AI, there is a missed opportunity when businesses deploy increase automation without thinking holistically about both cost-cutting and the ...