LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...
Eli covered the latest in the ever-changing worlds of telecom, streaming and sports. He previously worked as a technology reporter at USA Today. Like most companies in 2024, T-Mobile is jumping onto ...
How T-Mobile achieved record levels of quality and productivity by Matthew Dixon Visit any big company, and few departments will be as instantly recognizable as customer service. The call center ...
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