Add Yahoo as a preferred source to see more of our stories on Google. Alfonso Lira, 61, has worked for more than a decade at the Santa Ana gastropub Chapter One. As the restaurant's utility worker he ...

Service with a smile isn't always easy. Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has worked in the service industry has a ...

Add Yahoo as a preferred source to see more of our stories on Google. 2. "Not me, but a coworker who had been working there for 20 years was dealing with a belligerent customer. As she's getting ...

In the back kitchen of Chapter One, a neighborhood gastropub in downtown Santa Ana, the restaurant's chief busser and utility worker, Alfonso Lira, is in constant motion. He takes out the trash. He ...