Through 2007, ill-defined IT deliverables, misaligned business expectations, and unknown performance levels, combined with economic pressures, will force more than 30% of IT organizations (ITOs) to ...

Six Sigma provides a framework for measuring process performance and making improvements to better meet customer needs. Although full-scale Six Sigma implementations are usually limited to large ...

Six Sigma principles use statistical and numeric methods to reduce the number of defects in output to an insignificant level. They emphasize simplicity of process, quality of parts and supplies, and ...

In her position as a traffic manager for an advertising agency in Wilmington, Delaware, Suzanne Fields’ duties include working on procedures to make sure everything flows smoothly. Looking to ...

How do you implement the Six Sigma methodology? Consider the 5W1H approach when implementing it for your organization. 5W1H (who, what, where, when, why, how) is a method of asking questions about a ...