Rahul Naskar has years of experience writing news and features related to Android, phones, and apps. Outside the tech world, he follows global events and developments shaping the world of geopolitics.

A few years ago, I was working with a mid-size restaurant group that had grown fast: six locations, steady traffic, and a solid reputation. But the call handling? It was chaos. Hosts were juggling ...

A few quarters back, I was advising a SaaS logistics company that was drowning in inbound calls. Most of it was routine: “Is this feature on my subscription plan?”, “How do I reset my login?”. But ...