Many customer service operations have had to go from centralized to distributed operations — but relying on people working from home brings specific challenges. Many customer service operations had to ...

As the dust settled on what most have deemed the “new normal” of working from home, many industries — including customer service — rapidly shifted operations to be remote work-friendly. At the same ...

• Sutherland CloudSource – Work from home customer service opportunities. Includes paid training, paid background checks, and no hidden fees. • Sykes.com – Virtual call center provider using ...

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

With the dramatic changes in the employment landscape in recent years, more people are looking to work from home and find freelance work. The problem is that there are many ripoff work-from-home ...