Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.

Burger King introduces a new bun, richer mayonnaise and clamshell packaging following long-running complaints about smashed, ...

When you work in retail, you often have issues where the cash register doesn’t have the most up to date sale information, so someone has to override a price. When the worker in this story had a ...

Customers of Truro-based solar installation company Sun Kissed Energy say they paid thousands for work that hasn’t been completed.

WATERTOWN — City Council members are still getting numerous customer complaints about city trash service almost three months after a series of changes went into effect. Councilmen Douglas Osborn Jr.

— -- "Just get rid of them!" Face it, when confronted by a customer with a complaint, all you really want to do is make them go away, isn't it? After all, who wants someone in your face, telling ...