Customer Experience Automation (CXA) with the launch of Automation Flows, a new orchestration engine that automates workflows across backend systems, and the extension of Talkdesk Autopilot’s agentic ...

Silverback AI Chatbot continues to highlight its ongoing developments in artificial intelligence solutions with a particular focus on the role of workflows in managing automation and communication.

As regulatory and industry standards become more complex, firms are increasingly turning to workflow automation systems to ensure compliance and reduce risk. This ...

Ineffective communication can lead to misunderstandings, errors, duplicated efforts and lack of clarity on a project’s status. Companies that lack a collaborative and transparent environment are ...