An angry McDonald's customer was shot by an employee inside the store during an altercation after they were denied service in the drive-thru.

An irate customer who threw a cup of scalding hot coffee at a McDonald's employee at a location in Saginaw, Michigan, was so well-known in her community that police received over 100 tips identifying ...

SOUTH EUCLID, Ohio (WOIO) - A customer who is unsatisfied with their service may ask to speak with the manager... but police said this South Euclid suspect is accused of assaulting employees with ...

As seen time and time again, some people have a hard time telling the difference between store employees and regular shoppers. One late-night customer took that confusion to a whole new level when he ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...